GDPR Compliance

Last updated: January 2024

Our Commitment

cloud-jaguar is committed to ensuring compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We take our responsibilities regarding the protection of personal data seriously and have implemented appropriate measures to safeguard the information you entrust to us.

Data Controller

cloud-jaguar acts as the data controller for personal information collected through this website and in the course of providing our garden care services. As the data controller, we determine the purposes and means of processing your personal data.

Lawful Basis for Processing

We only process personal data when we have a lawful basis to do so. The lawful bases we rely on include:

• Consent: Where you have given clear consent for us to process your personal data for a specific purpose
• Contract: Where processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
• Legal obligation: Where processing is necessary for us to comply with the law
• Legitimate interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests

Your Rights Under UK GDPR

As a data subject, you have the following rights:

Right to be Informed

You have the right to be informed about the collection and use of your personal data. This includes information about the purposes for processing, retention periods, and who it will be shared with.

Right of Access

You have the right to access your personal data and supplementary information. This allows you to be aware of and verify the lawfulness of the processing.

Right to Rectification

You have the right to have inaccurate personal data corrected or completed if it is incomplete.

Right to Erasure

You have the right to request the deletion or removal of personal data where there is no compelling reason for its continued processing.

Right to Restrict Processing

You have the right to request the restriction or suppression of your personal data in certain circumstances.

Right to Data Portability

You have the right to obtain and reuse your personal data for your own purposes across different services.

Right to Object

You have the right to object to processing based on legitimate interests, direct marketing, and processing for purposes of research and statistics.

Rights Related to Automated Decision Making

You have rights related to automated decision making and profiling. We do not currently use automated decision-making processes that have legal or similarly significant effects.

Exercising Your Rights

To exercise any of your rights, please contact us using the details provided below. We will respond to your request within one month of receiving it. In some cases, we may need to verify your identity before processing your request.

Data Security

We have implemented appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

• Secure storage of personal data
• Limited access to personal data on a need-to-know basis
• Regular review of our data protection practices

Data Breach Procedures

We have procedures in place to detect, report, and investigate personal data breaches. Where a breach is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay.

Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire
SK9 5AF
Website: ico.org.uk

Contact Us

For any questions or concerns regarding data protection or to exercise your rights, please contact us:

cloud-jaguar
47 Greenfield Lane
Richmond, London
TW9 2PH
Email: [email protected]